Customer satisfaction is of utmost important to us. We stand behind our products and guarantee it to be free of defects and delivered in perfect condition. We will gladly replace any defective or damaged products.
Decorative Ceiling Tiles,Inc. guarantees our products to be free from defects of craftsmanship for a period of one year from the date of purchase. We inspect every item prior to shipment. In the unlikely event you encounter any hidden craftsmanship or manufacturing defects, the customer shall:
- Photograph any damage or defects ( These are to start the replacement process and will speed up the process )
- Photograph the shipping boxes if you feel that the product has been damaged during shipment, including the label and the outside and inside of the shipping boxes. ( We use these to file claims with shipping providers if needed )
- Notify Decorative Ceiling Tiles,Inc immediately by telephone at 866-297-0380 ext. 2 and/or by e-mail. Include the digital photographs as attachments to your e-mail.
- If you have not received an answer your e-mail or telephone notification within 24 hours, follow up to make certain we received your notification
- Please do not return the product items unless you have received an authorization acknowledgement from us.
- When we receive your notification we will generally request that you separate the claimed defective product from the non-defective product and, after review of the requested photographs, we will discuss arrangements for resolution of the problem. Once we confirm a craftsmanship or manufacturing defect, we will reimburse the reasonable return shipping cost and replace the defective product.
All of our products are shipped worldwide and the prices vary. The most accurate way to find out the shipping cost is to add your items to cart and click on the link Estimate Shipping & Tax.