Today I thought to myself that using some of our chat sessions here would be really helpful and so here is our first one:
1/29/2012 - This Chat is Mostly about our Styrofoam Ceiling Tiles
Milan: Hello, how may I help you?
Visitor: My name is Natalie
Milan: Hi Natalie!
Visitor: Found site online today and looking to place ceiling tile order. I notice the company is in Florida. What is the estimated days of shipping ? Also I would need to know what type of glue to use or do you sell it ? Thank You !
Milan: Where do you live and what tiles are you thinking of?
Visitor: oops "styrofoam" tiles
Milan: Where do we ship?
Visitor: Sorry, Thorp WI :)
Milan: About 5 days
Visitor: Order would ship Monday ?
Milan: Most likely yes!
Milan: Which tile is it?
Visitor: OK, as far as the glue, being it is the ceiling can the tiles be placed and then move on to the next one or is there a wait time for the glue to set ?
Milan: We use FEDEX GROUND
Visitor: Great !
Milan: Glue is called Ceramic Tile Adhesive, yes you can place one and move on.
Milan: DId you see the installation video
Milan: It is pretty detailed, will be useful.
Visitor: Yes, husband watched :)
Milan: Good stuff!
Visitor: We just need to be sure that we do not need some sort of hoist....
Milan: So he is ready?
Milan: Hoist for what?
Visitor: Do you also sell the glue, did not check entire site
Milan: oh, to hold the tile
Visitor: Some big tiles need to be help up with a board connected to a hoist and hold in place :( LOL
Milan: No, this will be the easiest remodeling project he will ever do.
Visitor: GREAT !!
Milan: These tiles weigh one oz
Visitor: So I should just purchase the glue at my local hardware store ?
Visitor: OH, how much for 210 square feet ?
Milan: local HD
Milan: 89 will be needed.
Visitor: 89 !!!!!!!!! that is one tube per tile ? I need 90 tiles but will not use them all, said to purchase extra
Milan: You will need one 3.5 gallon bucket of glue (25 dollars) for all of the tiles
Milan: You will have some extra.
Milan: I have added 15% overage.
Visitor: oofta that is better :)
Visitor: What is return policy in case they are not what I'm looking for. I priced the faux tile ones but "ouch" price to much for our kitchen.
Milan: You can return them within seven days.
Visitor: Also said, discount toda :)
Milan: There is 12% restocking fee.
Visitor: Great !
Milan: Discount code is "DCT"
Milan: It will take care of 5%
Visitor: OK THANK YOU VERY MUCH FOR ALL YOUR HELP TODAY. I plan on going with white and have one more quick question. Do they have a shine like the faux tin ?
Milan: Not sure what you mean?
Milan: I do recommend painting your Styrofoam Tiles.
Milan: It is just better
Visitor: Sorry, when we checked our local Home Depot the tiles looked shiny. Painting :(
Milan: These tiles do have a sheen to it
Visitor: 100% necessary ?
Milan: They are not completaly dull
Milan: It is not necessary, it is just better in my opinion
Milan: It is really easy though.
Visitor: mmmmmm pondering
Milan: You can roll them all at once.
Visitor: crunch time with contractor and not really time to paint....
Milan: You can do it after they are installed, takes 1 hour
Visitor: with grooves, would you not have to spray
Milan: You can roll them, just make sure to use 5/8 thick roller
Visitor: Sorry again, yes I see but we have already painted the walls and I guess would have to paint by hand
Milan: I have painted these in rooms full of furniture.
Milan: It is not hard.
Milan: Cut arround the edges and paint with a roller
Visitor: I understand
Milan: But like I said, it is not required and it always can be done after if you preffer.
Visitor: OK, will talk over with husband
Milan: Sounds good, do you mind if I use this conversation on our website?
Visitor: Have a great afternooon. Are you in Florida ?
Visitor: Sure !!!
Milan: In Florida.
Milan: Thanks Natalie
Milan: Is there anything else I can assist you with?
Visitor: My boss has a condo on St. Pete Beach and my coworker is there right now.
Visitor: No and thankyou again !! I will recommend your site
Milan: I am going to Orlando and maybe will swing by Tampa on Tuesday.
Visitor: We would be going this year, but "I"decided on new kitchen cabinets...
Visitor: HAVE FUN !!!!!!!!
Milan: You too..
Visitor: BYE :)
1/29/2012 - Qustions about a product that could be used on an old metal trunk
|Milan: Hello, how may I help you?
Visitor: I need to cover a space that is approx. 13" x 30". Are any of these sold in lower miniumum amts? Do you have a 'scrap' pile?
Milan: Are you looking for real metal?
Visitor: Not necessarily. I am covering the top of an old metal trunk.
Milan: I see, what is it going to be used for?
Visitor: Decoration for the most part? Perhaps a coffee table.
Milan: We do have faux tin that comes in rolls 2 feet wide.
Milan: It is fairly flat texture.
Visitor: can u direct me to those?
Milan: Sure, one moment..
Milan: look at this page to learn more about this product
Visitor: thank you for your help
Milan: You are welcome, is it ok if I use this conversation on our website?
Milan: Thank you. Is there anything else I can help you with?
Visitor: no I'll play around and see what I can find.
Milan: OK, have a nice day.
1/30/2012 223 Faux Tin Ceiling Tile - Which Filler and Crown Molding
|Milan: Hello, how can I help you?
Visitor: Hello Milan, I am looking to order some ceiling tiles
Milan: That sounds great! Which ones?
Visitor: Give me one min, i am looking for the number
Milan: Take your time..
Visitor: Number 223 Antique Silver
Visitor: The size that you can glue up
Visitor: I had ordered a sample from you and we like that one.
Milan: Glad to hear that!
Visitor: This is Tushar, we had texted about 1 week ago
Milan: It is a nice tile
Milan: Mr Patel
Milan: How are you?
Visitor: I am good, trying to figure out how to do this.
Milan: I can help
Milan: What do you need?
Visitor: its a do it yourself project
Visitor: So I know we want the #223 Antique Silver size 24 3/8 that i can glue up
Visitor: Need about 85
Visitor: I was thinking of getting some 1 feet filler for the edges.
Visitor: And some crowning molding / cornice
Milan: Tile or a backsplash/filler?
Milan: Wc 20 in Antique Silver is a good match - click here
Visitor: i was thinking for the ceiling edge where i cannot fit the full 2*2 tile
Milan: Yes, I understand
Visitor: i was looking at the 12' rolled hammered filler, but not sure if it would match
Milan: The backsplash/filler comes in a roll 2 feet wide and so you can cut it in half and use it arround the perimeter.
Visitor: looks to shiny
Visitor: ah i see
Milan: It would match the tile when made at the same time.
Visitor: ok i get it.
Milan: Where are you installing these?
Visitor: In a family room
Visitor: its going to be put up using contact cement
Visitor: i am looking at the backsplash rolls right now, i didnt think about using that as the perimeter
Milan: I know, we need to make it more clear that this is an option.
Visitor: I am liking that WC 20 you recommended. U said it would match the tile when made at same time. What do u mean by that?
Milan: The color are not the same as year ago, when done at the same time they match.
Milan: If you order both at the same time, they will be done at the same time and will match better then if you would order separately.
Visitor: That great. So your saying the blacksplash roll and the 2*2 tile would have same color scheme?
Milan: But ofcourse the paint shows different on differnt surfaces.
Milan: I think that the WC 20 is probably the one that matches the 223.
Visitor: Right...as long as there isnt too much difference. As long its black and silver
Milan: No, it will be a nice match.
Visitor: yeah, i think so too
Visitor: ok, what can u tell me about cornice.
Milan: Tushar, do you mind if I use this conversation on our website for support?
Milan: Great question!
Milan: Cornice does not come in the same material.
Visitor: yeah, that is ok.
Visitor: ok, its only tin right?
Milan: We have Styrofoam Crown Molding - Click to view
Milan: And Metal Cornice as you mentioned, click to view....
Visitor: the styrofoam molding only come in white?
Milan: Charcoal finishes is the closest match. - View Here
Milan: Yes right now it is only white.
Milan: But, it can be painted with any water based paint.
Visitor: can it be painted by your company or its for customer to do that?
Milan: What you could is to go to your local Home Depot or Lowes and match the dark color of the tile, paint the molding and find some matching silver and roll over the raised pattern
Milan: Moder Masters make very nice metallic paints
Visitor: ok, i see what your saying
Visitor: There is some nice molding , so i will have to take some time to pick the right one.
Milan: Yes, there are some nice ones!
Milan: This Crown Molding Would Be My Choice for 223 Tile
Visitor: I only have 8ft ceiling , do u think that would look to big?
Visitor: I was looking at the 4inch wide , but its out of stock
Visitor: the 14 DCT is nice, but sold out
Milan: I don't think it is too big
Milan: Yes, that would get lost with the 223 tile
Milan: The tiles is quite deep
Milan: But yes, the design matches too.
Visitor: Ok, i will keep looking at the molding. But I think I got the filler and tile set.
Visitor: Are u avail tomo, I want to call in to place the order
Milan: We do not take orders over the Phone
Visitor: Ok, no problem, i can do online
Visitor: Thank you for the help.
Milan: Not a problem, have a nice day!
Visitor: thanks, you too.
Do you have distributors in Calgary?
|Milan: Hello, how may I help you?
Visitor: Iam in Calgary Canada. Do you have a distributor in calgary
Milan: No we do not but we do ship there.
Visitor: Can you give me a price on buying 60 tiles and shipping them to Calgary an how long it would take
Milan: Which tiles?
Visitor: tile 0601 classic times square
Milan: Which finish?
Milan: We have Tin Plated Steel at 7.75 per tile which has to be primed and painted.
Milan: We also have Mill Finish Aluminum at 9.75 per tile which has to be painted from the face side. I forgot to mention that Tin Plated Steel will rust unless you painted from both sides.
Milan: at 14.5 per tile is Clear Coated Aluminum which you can install and it will stay looking the same (silver) for a very long time.
Milan: One moment I will qoute the shipping please.
Milan: Shipping cost is 120 dollars and it will take about 2-3 weeks to deliver them.
Visitor: So it woul be 14.50 x 60 =870.00 + 120.00= 990.00 total. Or is there taxes and extras on top of this
Milan: Sorry I should have done that for you.
Milan: Yes that is exactly what would it be.
Visitor: thank you
Visitor: Where are you located?
Milan: You are welcome!
Milan: We are in Florida
Milan: Can I use this chat session on our website?
Milan: Thanks, it is for support purposes.
Visitor: ok good nite
Milan: Is there anything else I can help you with today?
Milan: Same to you.