Keep in mind that custom made items and samples are non-returnable or exchangable.
It is strongly recommended that you request a sample of these items so that you know exactly what to expect.
We accept returns on in-stock items only within 30 days from recieving of the order. Also, keep in mind that there is a 12% restocking fee with a minimum of $30 restocking fee and that you are responsible for any shipping cost.
If you do not have any account simply make sure it is ok to return it above, if it is write the order id on the box and send it to proper address listed in the step 7.
2) DON'T HAVE AN ACCOUNT OR FORGOT YOUR PASSWORD? - Skip to STEP 3 if you have a password.
(Regadless of the fact if you have created and account with us or not, you do have an account, if you have ordered from us. When you checkout as an guest, you will still have an account only the password will be random. So simply click on the image below and enter your email that you have used to make the purchase)
3) GO TO COMPLETED ORDERS
4) GO TO RETURN ITEMS
5) Complete Return Request
6) WAIT FOR CONFIRMATION FOR RETURN REQUEST
Here is what it will look like. At this point you are authorized to return your items.
7) SHIP THE ITEMS TO US
Everything Except Metal Products Please Send to :
Decorative Ceiling Tiles, Inc.
2036 N.W 55th Ave
Margate, FL 33063
8) RECEIVE REFUND OR CREDIT
We try to process returns as quickly as possible but it may take up to 14 business days to get the refund or credit. Usually it is much faster though.