Easy Returns

If for whatever reason you want to return our products, you can do it.. :-)

Keep in mind that there are some items that can not be returned:

• Hand Painted Products (Hand Painted Styrofoam Ceiling Tiles, Artisan Metal Collection)
• Custom Made Products (These would be the products that you have us replicate for you)
• Samples

So it is strongly recommended that you request a sample of these items so that you know exactly what to expect.

Everything else can be returned within 1 week / 7 days from recieving of the order. Also, keep in mind that there is a 12% restocking fee with a minimum of $30 restocking fee and that you are responsible for any shipping cost.

Here are the steps you need to take to return the product if you have an account.

If you do not have any account simply make sure it is ok to return it above, if it is write the order id on the box and send it to proper address listed in the step 7.

1) SIGN INTO YOUR ACCOUNT

2) DON'T HAVE AN ACCOUNT OR FORGOT YOUR PASSWORD? - Skip to STEP 3 if you have a password.

(Regadless of the fact if you have created and account with us or not, you do have an account, if you have ordered from us.  When you checkout as an guest, you will still have an account only the password will be random.  So simply click on the image below and enter your email that you have used to make the purchase)

3)  GO TO COMPLETED ORDERS

 4) GO TO RETURN ITEMS

5) Complete Return Request

6) WAIT FOR CONFIRMATION FOR RETURN REQUEST

Here is what it will look like.  At this point you are authorized to return your items.

7) SHIP THE ITEMS TO US

• Make sure to pack the items exactly as they came. 
  
• Be sure to insure the items for its full purchase price.
  
• Write your order ID on the BOX
• Send us the tracking information to info@decorativeceilingtiles.net
  

Everything Except Metal Products Please Send to :

Decorative Ceiling Tiles, Inc.

610 SW 51 AVE

Margate, FL 33068

Only Real Metal Products:

Decorative Ceiling Tiles, Inc

4510 E. 71st Street

Cleveland, Ohio 44125

8) RECEIVE REFUND OR CREDIT

We try to process returns as quickly as possible but it may take up to 14 business days to get the refund or credit.  Usually it is much faster though.