Faux Wood Planks - 12 ft. Length & 6 in. Width
Leaving the Facility
The majority of our items are shipped by ground service (FedEx, UPS), while beams and mantels longer than 8', or items that require pallets, are shipped by common carrier. Depending on the length and weight of the shipper and where the ship comes from, shipping costs can vary greatly.
We notify you when we have received confirmation that your order has shipped, usually by email after getting this confirmation from the factory. Common carriers usually take a few additional days to deliver compared to FedEx / UPS shipments. We will notify you when your shipment is coming to the delivery terminal of the freight company.
When a package is delivered:
Damage happens from time to time, but it is rare. The shipment must be inspected carefully before being signed for. Your shipping confirmation will always include information about when you will receive your order. If you suspect a concealed damage, it is highly recommended that the packaging be opened prior to signing for the order.
Having signed the acknowledgement of receipt, you will be released from any further liability if damage is found after the fact.
The shipment may be rejected as a whole or only the damaged portion may be rejected. Please contact us immediately so we can reissue new copies. The driver must add a note that the shipment is damaged on the delivery receipt, and he must also sign the receipt if you discover it damaged, but choose to accept it anyway.
Any part of your order is damaged, please contact the shipping company to file a claim. The trucking company's inspector will need all damaged merchandise and packaging material. Contact us right away if you would like to reorder.
When the truck leaves you notice concealed damage:
Even though the truck driver has already left and you signed for the package without looking at the product, you notice the damage after unpacking it. As it has been your responsibility since you signed for the load, we cannot process the claim on your behalf. For more information about contacting the carrier, feel free to contact us. This way, you can save all packaging materials and damaged merchandise for the trucking company's inspector.